Advanced Technical Solutions

Advanced Technical Solutions is an IT company specializing in call center and network infrastructure services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list CRM and Telecommunications, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Advanced Technical Solutions is based in Scott Depot, West Virginia and founded in 1999. You can read more at atsnetworking.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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