Advanced Technical Services

ATS provides equipment sales, repair & upgrade solutions for its cable, telecom and automotive customers. That is the short version of Advanced Technical Services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Automotive, Electronics and Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Advanced Technical Services is based in Glendale Heights, Illinois and founded in 1981. You can read more at ats4solutions.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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