Advanced Call Center Technologies

Advanced Call Center Technologies provides of contact center and back office support services, providing solutions. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Logistics and Telecommunications. They are a very large team, 5,000+ people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Advanced Call Center Technologies is based in Berwyn, Pennsylvania and founded in 1997. Their site is acttoday.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Advanced Call Center Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.