ACID Point of Sale

Acid Point of Sale provides a retail point of sale system in the cloud. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Cloud Computing, Cloud Management, Customer Service, E-Commerce Platforms and Hardware. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ACID Point of Sale is based in Austin, Texas. Their site is acidpos.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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