ACG Research

Here is ACG Research in plain terms. ACG is an analyst and consulting firm that focuses in the networking and telecom industry. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Consulting and Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ACG Research is based in Gilbert, Arizona and founded in 2009. You can read more at acgcc.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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