ACD Direct

ACD Direct is a company that provides businesses with call center solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

ACD Direct is based in Centerville, Utah and founded in 2003. More on acddirect.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used ACD Direct? Rate it.