323link

323link offers video conferencing, cloud-based communications & phone platforms, and software/hardware for cloud video rooms services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Hardware, Telecommunications and Video Conferencing, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

323link is based in Franklin, Tennessee and founded in 2007. You can read more at 323link.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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