3 Point

B2B, SaaS, Enterprise Software, Consulting, Customer On-Boarding, Customer Success, Project Management, Funding. That is the short version of 3 Point. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, Management Consulting, Professional Services, Project Management and Venture Capital. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

3 Point is based in Boston, Massachusetts and around since 2018. You can read more at 3pointllc.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used 3 Point? Rate it.