Pegasystems

PegaSystems provides business process and customer relationship management solutions for organizations. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

Who is it for? Mostly sales teams and founders who are tired of spreadsheets. Alongside the main category they mention Artificial Intelligence (AI), CRM and Robotic Process Automation (RPA). They are a very large team, 5,000+ people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Pegasystems is based in Cambridge, Massachusetts and around since 1983. Their site is pega.com.

Our checklist for this category: pipeline stages, email sync, mobile app, and what reporting costs extra. Get the renewal terms in writing before the first invoice.

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