Wavework

Wavework is a software platform for optimizing the experience management process. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Business Development and Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Wavework is based in Wayne, New Jersey. You can read more at wavework.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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