VoiceNEXT

VoiceNEXT provides high quality voice-over-internet solutions for businesses. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Communication Hardware and Communications Infrastructure. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

VoiceNEXT is based in Matawan, New Jersey and founded in 2003. Their site is voicenext.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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