Support Sidekick

Support Sidekick offers automation, integration, API, and software support for market ERP, CRM, project management, and marketing products. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Support Sidekick is based in Nashville, Tennessee. Their site is supportsidekick.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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