Support Services Group

Support Services Group is an outsourcing company providing customer response and call center support outsource services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Automotive, E-Commerce and Retail. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Support Services Group is based in Waco, Texas and founded in 1981. Their site is supportservicesgroup.co.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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