SmarterTools

SmarterTools Inc. builds applications to help companies communicate, measure, and support their worldwide business operations. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Business Intelligence, Customer Service and Email. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

SmarterTools is based in Phoenix, Arizona and around since 2003. More on smartertools.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with SmarterTools, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.