ServiceArc

ServiceArc is an IT support company that offers help desk, program management, and onsite services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Customer Service and IT Infrastructure. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ServiceArc is based in Manassas, Virginia and around since 2019. More on servicearcit.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with ServiceArc, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.