Riptide Partners

Riptide Partners is a Management Consulting company. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Consulting, Customer Service and Management Consulting, so expect those to show up in the feature set.

Riptide Partners is based in New York, New York. Their site is riptidepartners.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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