REACH

REACH reinvents digital customer experience by allowing companies to conduct remote transactional meetings with clients. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Business Information Systems, Customer Service, Digital Signage, Identity Management and Information Services, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

REACH is based in San Francisco, California and founded in 2015. Their site is reachhq.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used REACH? Rate it.