Pylon (YC W23)

Pylon is building the first customer support platform built for B2B companies. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

It makes the most sense for sales teams and founders who are tired of spreadsheets. Related areas on their profile: Artificial Intelligence (AI), CRM, Customer Service and Technical Support. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Pylon (YC W23) is based in San Francisco, California. More on usepylon.com.

Our checklist for this category: pipeline stages, email sync, mobile app, and what reporting costs extra. Get the renewal terms in writing before the first invoice.

If you have worked with Pylon (YC W23), tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.