Progress Labs

Progress Labs is a software development company. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Business Intelligence and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Progress Labs is based in New York, New York. You can read more at progresslabs.co.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used Progress Labs? Rate it.