North Star Group

North Star Group is a veteran-owned professional services organization that provides cyber security and technical services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Small and Medium Businesses and Technical Support, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

North Star Group is based in Washington, District of Columbia and around since 2007. Their site is northstargroupllc.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with North Star Group, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.