Logic Minds

Logic Minds provides software consulting, development, integration, support, and training for enterprise workflows. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Business Process Automation (BPA), Cloud Computing, Consulting, Customer Service and Data Integration. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Logic Minds is based in Charlotte, North Carolina. Their site is logicmindsus.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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