LiveHelpNow
LiveHelpNow is a chat based software for customer relationship management
Overview
LiveHelpNow is a chat based software for customer relationship management. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
LiveHelpNow is based in Willow Grove, Pennsylvania and founded in 2003. More on livehelpnow.net.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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