Lab19

Lab19 specializes in IT services and solutions for small and medium businesses. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Cloud Computing, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Lab19 is based in Dallas, Texas. Their site is lab19.net.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Lab19, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.