Interactive Intelligence

Interactive Intelligence is a software and cloud services for customer engagement, communications and collaboration. Put simply, it is about building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They also list Call Center and Customer Service, so expect those to show up in the feature set. As a large company team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Interactive Intelligence is based in Indianapolis, Indiana and founded in 1990. Their site is inin.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Interactive Intelligence? Rate it.