In Touch Solutions

In Touch Solutions offers communication services, customer support, and software solutions for various sectors. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Customer Service and Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

In Touch Solutions is based in Myrtle Beach, South Carolina. You can read more at callintouch.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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