Happitu

Happitu is a speech analysis and scripting platform. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics and Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Happitu is based in Saint Louis, Missouri. You can read more at happitu.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Happitu well, your review carries weight here.