eXpresso

eXpresso provides SaaS-based, real-time document collaboration services for Microsoft Office suites. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Cloud Data Services, Collaboration, Communities and Hardware. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

eXpresso is based in Palo Alto, California and founded in 1999. Their site is expressocorp.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with eXpresso, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.