eSoft Planner

eSoft Planner provides scheduling and payment solutions for sports facilities and swim clubs. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Consulting and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

eSoft Planner is based in Cincinnati, Ohio. You can read more at esoftplanner.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with eSoft Planner, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.