Connempathy

Connempathy is a contact center and business process outsourcing company. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Call Center, Consulting, Customer Service, Retail and Technical Support. As a mid-sized product team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

Connempathy is based in San Diego, California and founded in 2010. You can read more at connempathy.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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