ComAround

ComAround is a global SaaS company that specializes in Knowledge Management and Self Service. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Consulting, Customer Service, Developer Tools, IT Management and Knowledge Management, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ComAround is based in Naperville, Illinois and around since 1999. More on comaround.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used ComAround? Rate it.