Callfinity

Callfinity provides the easiest-to-use intelligent telecommunications applications for contact centers, service providers, and enterprises. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Callfinity is based in Rochester, New York. Their site is callfinity.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Nobody has reviewed Callfinity on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.