BlueBridge Networks

BlueBridge Networks is the region's leading total technology solutions provider. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Cloud Computing, Customer Service, Data Center and Virtualization. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

BlueBridge Networks is based in Cleveland, Ohio. Their site is bluebridgenetworks.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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