Awalabs

AWALabs develops a website that showcases their company while delivering ease of use and optimized performance. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service and E-Commerce. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Awalabs is based in Miami, Florida. You can read more at awalabs.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Awalabs, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.